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Erroring during the installation of 5.2 and 6.1
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TOPIC: Erroring during the installation of 5.2 and 6.1
#40310
Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
Hello all,
I'm quite new to the Linux community so please excuse my lack of experience with ClearOS.

I've been recently tasked to install ClearOS for content filter for a library. They purchased a Dell OptiPlex 390 (they wanted a machine with a complete package warranty). Anyways I've received the machine and I attempted to install ClearOS 5.2 and I continue to run into errors when selecting the CD-drive during the installation process. It can't find the correct drivers. I've looked through the list of drivers to see if any of them would work but none that I tried (all said SATA / or Intel) worked. Because of this, I tried installing with an external CD-drive, which worked and I was able to begin the installation and configuration process. Now the problem is that when I tried to select the hard-drive, it has trouble detecting the hard-drive I want to use (it doesn't list the SATA drive). From this, I believe I've narrowed down the issue to a chipset/driver issue that's incompatible. The chipset is an Intel Corporation 6 series/c200. On Dell's website they offer a chipset for a Windows Client, but I don't think I could use driver for a ClearOS installation.

Dell lists the driver (windows) as: Intel_Chipset-Software-Insta_A02_R293337.exe (2710688)
< Core PCI and ISAPNP Services - PCIe Support - IDE/ATA33/ATA66/ATA100 Storage Support - SATA Storage Support - USB Support - Identification of Intel(R) Chipset Components in the Device Manager>

I've also tried to install ClearOS 6.2 RC in hopes that it would contain the new driver for the chipset. After booting from the CD, it begins to boot (64-bit version). I get a message that says "Found local media" - Found Media. Immediately after I get this message:
---------------------------------
Runninc anaconda 13.21.149, the ClearOS Professional system installer - please wait.
Starting graphic installation
Traceback (most recent call last):
File "usr/bin/anaconda", line 1026 <module>
instClass.setInstallData(anaconda)
File "tmp/product/installclasses/server.py", line 40 in setInstallData
if anaconda.id.network.getDevice("eth0"):
File "usr/lib/anaconda/network.py", line 376, in getDevice
return self.netdevices(device)
KeyError: 'eth0
Install exited abnormally (1/1)
The system will be rebooted when you press Ctrl-C or Ctrl-Alt-Delete
---------------------------------

At this point, I'm lost as to what I should do to get either version up and running on the machine. Any feedback would be appreciated. Thank you.
Zach
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#40320
Re: Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
Some installation media problems can be fixed by burning the disc using 'disc-at-once' rather than 'track-at-once'. Maybe related?

Alternatively, check your bios settings and try your SATA drive set to native, or IDE mode. Also check that all hardware raid options are turned off if your motherboard supports it

Also worth checking if it will install by popping in a known working 100Mbps NIC...you can remove it post installation/configuration. Your anaconda message would suggest something up with the network device eth0...do you know what chipset it uses?

As with all ISO downloads, double check your md5sum is OK too these can be found in the downloads section
Tim Burgess
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#40327
Re: Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
I have had some problems like this to but I went to the Manufacturers website to find the drivers in linux and downloaded them it works but you will need a bit more knowledge about your system
Ben "Kodiak" Harrison
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#40352
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
I have the same problem and up to now i didn't get the solution
I will appreciate if you assist me on this.
Now am trying to burn the cd as suggested and see what will happen and i will update you guys.

Thanks in advance
Fadhili Ngalawa
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#40354
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
I did as suggested by Tim to burn in disc at once but when insert and try to install it failed and give the same message as described by the first member to report this problem.

Kindly assist me
Fadhili Ngalawa
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#40357
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
What hardware are you installing on?
Tim Burgess
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#40359
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
Thanks Tim for your quick reply.
I install in Dell PowerEdge R610 its a 64 bit server, 3.0 Ghz six-core processor, 16 GB RAM and 1Tb HDD.
Fadhili Ngalawa
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#40606
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 7 Months ago  
When I go into BIOS, I only have a few options.
For SATA - I can switch the operation from ATA to Disabled. Disabling it leads to the SATA controllers to be hidden. There isn't a native or IDE mode for the hardware. As for raid options, there aren't any so I'm assuming it's not enabled. For boot sequence I have it set to legacy.
I've made sure to do an md5sum check for both 5.2 and 6.2 and both checked out fine. As for the NIC card, I've removed the NIC card and just used the on-board NIC and still ran into the same eth0 error. I've even disabled the on-board NIC and used the extra NIC card and I still get the error.
I noticed another post where the user received the same error. I have yet to try any commands to fix this.
<www.clearfoundation.com/component/option...c,view/id,40398/>

Ben, I've contacted both Dell and Intel in hopes they would have drivers for the chipset but they only have it for Windows. I have no experience compiling my own drivers.


I'm not sure if this helps, but the following is my chipset and motherboard type.
Dell Optiplex 390
Intel® H61 Express chipset
BIOS version: A05
Motherboard: DIH61R/Palm Beach_SFF 10106-1 48 . 3EQ02 . 011
Part Number: 0F6X5P

Any other suggestions as to what I can do it would be greatly appreciated.
Zach
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#40727
Re:Erroring during the installation of 5.2 and 6.1 2 Years, 6 Months ago  
Thank you to those that replied to this post and also to the ones at the following post. www.clearfoundation.com/component/option.../func,view/id,40398/
The command BIOSDEVNAME=0 from that post fixed it.
The machine is now running 6.2. Issuing the command BIOSDEVNAME=0 resolved the eth0 error which reverted it back to ethx setup. Hopefully there will be a fix at sometime to resolve this.
Zach
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