ClearFoundation

Hi all, I have been trying to register my ClearOS server but to no avail. Every time I try to register the server with my username (nadimc) and password I get the following error:

Failed to connect to the Service Delivery Network. Either your connection is down or our servers are temporarily unavailable. couldn't connect to host

I would really appreciate any assistance as I can't wait to update the server and go live with it.

Thanks in advance,

Nadim

Where is your server?

Philip,

Thanks for your reply. The server is lying behing my Untangle router and using an internal IP address. This internal IP address is fully whitelisted and has full access to the internet. I even tried turning off the different modules on Untangle in order to allow the connection to go through but to no avail.

I just sent an email to my ISP to see if there might be a DNS issue. Let's wait for their reply before we take any other steps.

Nadim

Nadim,

Check your network settings (DNS servers) and make sure you have an external interface defined as a role on at least one NIC. If that checks out, try restarting webconfig (service webconfig restart) or just reboot the server...it's possible PHP has cached some old DNS settings.

Ben

Is your router allowing port 1875 in? It is one of the Firewall Rule for Incoming Connections and you are going to need it so might as well do it anyways.
I do not know if you need immediate outbound access to that port to register?

Ben,

I tried that but to no avail. I even tried connecting to secure.clearcenter.com/portal/new_account.jsp from a standalone machine directly connected to the internet, bypassing the router and firewall and the same thing happens.

Surprisingly enough, when I connected my laptop to the internet using my 3G connection, I was able to open the site secure.clearcenter.com/portal/new_account.jsp!!!!

I think this should be escalated to the admins and see if my IP address is being blocked (80.88.131.167).

Philippe,

As mentioned in my reply to Ben, I connected my laptop straight to the internet, bypassing all firewalls and routers and the problem persists. It seems my IP address is getting blocked be cause my ISP confirmed that they are able to open the site from their end and a tracert from my server displays the following:

Tracing route to secure.clearcenter.com [69.90.141.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 1 ms 1 ms 1 ms jag01-gw.emperion.net [80.88.131.161]
3 537 ms 546 ms 544 ms 80.88.159.171
4 537 ms 549 ms 539 ms juliet.emperion.net [80.88.159.1]
5 548 ms 539 ms 662 ms 80.88.128.10
6 * 584 ms 705 ms 80.80.31.29
7 658 ms 664 ms 741 ms 212.74.68.89
8 721 ms 661 ms 655 ms nyiix.Peer1.net [198.32.160.65]
9 661 ms 659 ms 642 ms 10ge.xe-1-0-0.nyc-telx-dis-1.peer1.net [216.187.
115.181]
10 651 ms 663 ms 654 ms oc192.xe-1-0-0.mtl-bvh-cor-1.peer1.net [216.187.
115.53]
11 647 ms 663 ms 663 ms 10ge.xe-0-0-0.mtl-bvh-cor-2.peer1.net [216.187.1
15.86]
12 667 ms 738 ms 641 ms oc48-po5-0.tor-151f-cor-1.peer1.net [216.187.114
.197]
13 743 ms 691 ms 665 ms 10ge.xe-0-2-0.tor-151f-dis-1.peer1.net [216.187.
114.146]
14 669 ms 679 ms 641 ms tor-fe3-6a.ne.peer1.net [65.39.198.234]
15 640 ms 696 ms 700 ms secure.clearcenter.com [69.90.141.78]

Trace complete.

I have been having same issue.
Still haven't had any success on registration.

And this looks like a really great server edition that I was looking forward to trying.

Thanks,

EDIT: I was able to register from another PC, but can't login from ClearOS Control panel.

Sorry for the double post,

I had to subscribe ( Free Edition ), then I was able to register the system.

Thanks,

Nadim your tracert secure.clearcenter.com is taking long amounts of time between hops. I am with Ben sounds like DNS issue.

I would run the same command from your laptop connected to router and see how long it takes to find the DNS servers. I am looking for hops that are 10 times faster; also look for the DNS entries of your server, if you have any. (webconfig: Network - - > Setting - - > IP Settings)